Frequently Asked Questions
Frequently Asked Questions
Who operates POLOCOM?
POLOCOM is a brand operated by SATORU GOJO LLC, a Delaware limited liability company.
How can I contact you?
Email: CONTACT@POLOCOM.COM
Phone: +1 213-432-3791 For order questions, include your order number.
How long does delivery take?
Most standard orders are estimated to arrive within 5–10 business days from order confirmation under normal conditions. Remote destinations, customs processing, carrier disruptions, or product-specific handling may extend delivery time. The checkout and Shipping Policy provide the applicable information available for your order.
Will I receive tracking?
When tracking is available, we send the tracking information to the contact details provided at checkout after the shipment is processed.
Can I return an item?
Eligible items may be requested for return within 30 days of delivery, subject to the conditions in our Refund Policy. Contact us before sending any return so we can provide the correct instructions and return destination.
Where should I send a return?
Do not send returns to our registered office unless we specifically instruct you to do so. Contact customer service first for return authorization and the correct return address.
What if my item arrives damaged or incorrect?
Contact us as soon as reasonably possible with your order number and clear photos or other relevant evidence. We will review the issue and provide the appropriate remedy under our Refund Policy and applicable law.
Are customers responsible for local laws?
Yes. Some specialized products may be regulated differently depending on the destination or intended use. Customers are responsible for ensuring that ordering, possession and use are lawful in their jurisdiction. We may refuse or cancel an order when required for legal, compliance, carrier, payment-provider or safety reasons.