Refund & Return Policy
Refund & Return Policy
Effective date: September 15, 2026
POLOCOM is a brand operated by SATORU GOJO LLC. We want return and refund conditions to be clear before you purchase.
30-day return window
You may request a return of an eligible item within 30 days after the item is delivered. To start a return, contact CONTACT@POLOCOM.COM and include your order number and the reason for the request.
Do not send a product back before receiving return instructions. Our registered office is not a customer returns warehouse and should not be used as a return address unless we specifically authorize it in writing.
Return eligibility
Unless applicable law requires otherwise, returned products must be unused, in substantially the same condition in which they were received, and include original packaging, accessories, manuals and other included components where applicable. We may decline a return for items that are materially used, altered, damaged after delivery, missing substantial components, or returned outside the applicable return period.
Damaged, defective or incorrect items
If an item arrives damaged, defective or different from what you ordered, contact us promptly. Include your order number and, when helpful, clear photos or video showing the issue. After review, we may provide replacement, return, refund or another remedy as required by applicable law and appropriate to the circumstances.
Return shipping costs
If a return is due to our error, an incorrect item, or a verified defect or shipping damage, we will provide appropriate return instructions and, where applicable, cover reasonable return shipping. For discretionary returns such as a change of mind, the customer is generally responsible for return shipping unless applicable law requires otherwise.
Refunds
After an authorized return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. We generally process an approved refund within 5–10 business days after approval. Your bank or payment provider may require additional time to post the credit.
Original shipping charges are not refundable for discretionary returns unless required by law. If an order is cancelled before shipment, we will process any approved refund to the original payment method.
Exceptions
Gift cards, personalized or custom-made items, and items clearly marked final sale may be non-returnable except where they are defective, incorrectly supplied, or applicable law provides a right to return. Any product-specific exception will be disclosed before purchase.
Contact
Email: CONTACT@POLOCOM.COM
Phone: +1 213-432-3791
Legal operator: SATORU GOJO LLC, 16192 Coastal Highway, Lewes, Delaware 19958, United States.