Shipping Policy
Shipping Policy
Effective date: September 15, 2026
POLOCOM is a brand operated by SATORU GOJO LLC.
Order processing and delivery
Under normal conditions, most standard orders are estimated to be delivered within 5–10 business days from order confirmation. Delivery estimates are not guarantees. Product-specific handling, destination, carrier capacity, customs processing, weather, holidays, security screening, remote-area delivery and other circumstances outside our reasonable control can extend delivery time.
Shipping charges
Any shipping charge that applies to an order is displayed during checkout before payment is submitted. Available services and rates can vary by destination, order value, product and carrier availability.
Tracking
When tracking is available, tracking information is sent to the contact information provided at checkout after the order is processed for shipment. Tracking events can take time to update after a label is created.
International orders, customs and duties
For international shipments, customs authorities may assess import duties, taxes, brokerage fees or other charges unless those amounts are collected at checkout. Where such amounts are not collected by us, they may be the recipient's responsibility. Customs processing can also affect delivery time.
Address accuracy
Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address correction is needed. We cannot guarantee that an address can be changed after fulfillment begins.
Lost, delayed or damaged shipments
If tracking indicates an unusual delay, delivery issue, or damage, contact us at CONTACT@POLOCOM.COM with your order number. We will review the shipment information and provide the appropriate next steps. A carrier scan marked delivered may require a carrier investigation before a replacement or refund decision can be made.
Order restrictions
Some products may be subject to destination, carrier, import, export, age, licensing or other legal restrictions. We may decline or cancel an order where shipment or sale would violate applicable law, carrier rules, payment-provider requirements or compliance obligations. If we cancel an order before fulfillment, any amount collected for the cancelled merchandise will be refunded to the original payment method.
Contact
Email: CONTACT@POLOCOM.COM
Phone: +1 213-432-3791