Privacy Policy
Privacy Policy
Effective date: September 15, 2026
This Privacy Policy explains how POLOCOM, a brand operated by SATORU GOJO LLC ("POLOCOM," "we," "us" or "our"), collects, uses, discloses and protects personal information when you visit our store, place an order, contact us, or otherwise use our services.
Information we collect
Depending on how you interact with us, we may collect contact information such as name, email address, phone number, billing and shipping addresses; order and transaction information; account information; customer-service communications; device, browser and network information; and information about how you use the store.
Payment information is processed by Shopify and/or payment providers used for checkout. We do not need to receive full payment-card credentials in order to operate the store.
How we use information
We may use personal information to operate the store, process payments and orders, arrange delivery, provide tracking and customer support, process returns and refunds, prevent fraud and abuse, maintain security, comply with legal obligations, improve our services, and send marketing communications where permitted by law and by your preferences.
Shopify and service providers
Our store is hosted by Shopify. Shopify and service providers involved in payment processing, hosting, analytics, customer support, fulfillment, shipping, security and other business functions may process information on our behalf or as independent controllers, depending on the service and applicable law.
Cookies and similar technologies
We and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand site usage, prevent fraud and, where permitted, support advertising or measurement. Where applicable, you can use available cookie/privacy controls and browser settings to manage certain technologies.
Sharing and disclosure
We may disclose information to Shopify, payment providers, fulfillment and shipping providers, professional advisers, technology vendors and other service providers when reasonably necessary to provide services. We may also disclose information when required by law, legal process, to protect rights or safety, to investigate fraud or abuse, or in connection with a corporate transaction.
Data retention and security
We retain information for as long as reasonably necessary for the purposes described here, including order administration, customer service, fraud prevention, accounting, tax, legal and dispute-resolution obligations. We use reasonable administrative and technical safeguards, but no method of transmission or storage can be guaranteed completely secure.
Your privacy rights
Depending on where you live, you may have rights to request access, correction, deletion or portability of certain personal information, or to object to or restrict certain processing. You may also have rights concerning targeted advertising, sale or sharing as defined by applicable law. Shopify provides privacy controls on our store where required.
You can unsubscribe from promotional emails using the unsubscribe mechanism included in those messages. Transactional communications relating to orders or customer service may still be sent.
International processing
Information may be processed in countries other than the country where you live. Where required by applicable law, appropriate transfer mechanisms or safeguards are used.
Children
Our store is not intended for children who are below the age at which they can legally enter into online purchase transactions in their jurisdiction, and we do not knowingly seek to collect personal information from such children.
Changes to this policy
We may update this policy to reflect changes to our services, technology or legal requirements. The current version will be posted on the store with an updated effective date.
Contact and data controller
POLOCOM is operated by SATORU GOJO LLC.
Registered office: 16192 Coastal Highway, Lewes, Delaware 19958, United States.
Email: CONTACT@POLOCOM.COM
Phone: +1 213-432-3791