Home Lock Decoders

Here to help

Questions? Answered.

The essentials, before and after you order.

How long does delivery take?

Delivery takes 5–10 working days. Working days exclude weekends and public holidays.

How can I contact POLOCOM?

Email contact@polocom.com for product questions or order support.

How do I choose the right product?

Check the specifications, available options and compatibility information on the product page. If you are unsure, email us before ordering.

Where can I get help with my order?

Email contact@polocom.com and include your order number and question so we can look into it.

Which payment methods can I use?

The payment methods available for your order are shown at checkout, along with the final order total.

What if I need to request a return?

Contact contact@polocom.com with your order number and details of your request. Check any return policy shown at checkout before ordering.